The legal part.

Legal notice

Company

Global Network FZCO, trading as my aurea

Registered office

Unit 1603, 16/F The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong

UAE office

Building A1, Silicon Oasis DDP, Dubai, United Arab Emirates

Responsible for content

Tino Ludwig

Email

contact@my-aurea.com

Phone

+971 58 596 6696

Trade license number

to confirm

Tax registration number

to confirm

Links from this site to other sites were checked when they were added. We do not control what those sites publish afterwards and are not responsible for their content.

Privacy

Who is responsible

Global Network FZCO, at the addresses above. For anything about your data, write to contact@my-aurea.com.

What we collect, and why

To send you a jar we need a name, a delivery address, an email address and a phone number for the courier. Payment is taken by our payment provider; full card numbers never reach us and we could not retrieve them if we wanted to.

Our shop runs on Shopify, which stores order and customer data on our behalf under a data processing agreement. Our server logs record IP address, browser, referring page and timestamp for security and troubleshooting, and are not combined with anything else.

Email

The newsletter is consent-based and there are exactly 3 emails: a reminder 5 days before your jar runs out, one check-in at week 8, and one when a new formula launches. Every one of them unsubscribes from the bottom. Order and delivery emails are not marketing and are sent because you bought something.

Cookies and measurement

Cookies that are needed for the bag and the checkout to work are set without asking, because without them there is no shop. Anything used for analytics or advertising is set only after you agree to it, and you can withdraw that at any time. The specific tools in use are to confirm.

How long we keep things

Order records are kept as long as tax and commercial law requires. Newsletter data is kept until you unsubscribe. An account is kept until you ask us to delete it, and then it is deleted.

Your rights

• Ask what we hold about you, and get a copy.
• Have anything wrong corrected.
• Have your data deleted, where no legal duty requires us to keep it.
• Have processing restricted, or object to it.
• Take your data elsewhere in a portable format.
• Withdraw consent at any time, without affecting what was lawful before.
• Complain to the competent supervisory authority.

One email is enough to exercise any of these. We answer within 30 days.

Transfers outside the country

Some of our providers process data outside the UAE. Where that happens it is covered by standard contractual clauses or an equivalent safeguard.

Terms of sale

Who you are buying from

Every order on this site is a contract between you and Global Network FZCO. It comes into force when we send the order confirmation email, not when you press the button.

Prices

All prices are in UAE dirham and include VAT where it applies. A jar is AED 150. A subscription takes 20 percent off every delivery, not only the first, and the discount does not quietly expire. Shipping is free from AED 200 and shown before you pay.

Subscriptions

A subscription renews every 45 days until you stop it. We email you 5 days before each delivery. Up to the moment it ships you can skip, swap, pause or cancel from your account, with no notice period and no fee. Prices can change, but never for a delivery already announced, and we tell you before a change takes effect.

Payment

Payment is taken when the order is placed, and for subscriptions on the day each delivery is prepared. If a payment fails we retry once and then email you rather than silently canceling.

What these products are

These are food supplements. They are not medicine, they do not treat, prevent or cure anything, and they are not a substitute for a varied diet or a healthy lifestyle. Do not exceed 2 gummies a day. Keep out of reach of young children. If you are pregnant, breastfeeding or taking prescribed medication, speak to your doctor first.

If something goes wrong

Returns and refunds are set out in full on the returns and refunds page and form part of these terms.

Law

UAE law applies, and the courts of Dubai have jurisdiction. This does not remove any mandatory consumer right you have where you live.

Right of withdrawal

You may withdraw from your purchase within 30 days of receiving it, without giving a reason. That is longer than the statutory minimum and it deliberately includes opened jars, because you cannot judge a supplement without taking it.

How to withdraw

A clear statement is all that is needed. Email contact@my-aurea.com or message +971 58 596 6696 with your order number. There is no form to use, though you may use one if you prefer.

What happens next

We refund everything you paid, including standard outbound shipping, within 2 working days of receiving your statement or the returned goods, whichever we receive first. The refund goes back to the payment method you used. Return shipping is to confirm.

Subscriptions

Withdrawing from one delivery does not cancel the subscription, and canceling the subscription does not refund earlier deliveries. Ask for both if you want both, and we will do both.