Shipping and delivery.

Where we ship

We ship across the United Arab Emirates from our own stock in Dubai. Every order leaves the same warehouse, so a jar bought in Al Ain is the same jar, from the same batch, as one bought in Jumeirah.

We also ship across the GCC, which takes a few days longer. Outside the GCC, write to us before you check out and we will tell you honestly whether we can get it to you.

What it costs

Orders under AED 200

to confirm

Orders from AED 200

Free

Every subscription delivery from the second jar

Free

2 jars clear the AED 200 threshold, which is why a two-formula subscription always ships free. Nothing is added at checkout beyond what you see here.

How long it takes

Orders placed before 2pm on a working day are packed the same day. After that, or on a Friday afternoon, they go out the next working day.

Inside the UAE

2 to 4 working days

Across the GCC

4 to 7 working days

Courier

to confirm

You get a tracking link by email the moment the parcel is handed over. That email is one of only 3 we send, and it is not marketing.

Subscription deliveries

A subscription arrives every 45 days. That is not a round number picked for the look of it: 90 gummies at 2 a day runs out on day 45, so the next jar is already in transit when the last one empties.

Five days before each delivery we email you. Until it ships you can skip it, swap the formula, change the address, push it back a month or stop altogether, from your account. No email to write and no notice period.

Heat, and what it does to gummies

Pectin gummies do not enjoy a Dubai August. Parcels travel in insulated packaging through the summer months and we do not dispatch on days when the courier cannot commit to a same-day handover.

If a jar reaches you soft or stuck together, that is on us, not on you. Send a photo to contact@my-aurea.com and a replacement goes out the same day. You do not have to send the first one back.

If a parcel is late or does not arrive

Check the tracking link first. If it has not moved for 2 working days, write to us with your order number and we will chase the courier ourselves rather than asking you to.

If a parcel is confirmed lost, you choose: a replacement sent immediately, or a full refund to the original payment method. We do not make you wait for an insurance claim to close.