Returns and refunds.

The short version

You have 30 days from delivery to change your mind. You do not need a reason and you do not need the jar to be sealed. A supplement you cannot judge without taking it is not a supplement you should have to buy blind.

Tell us within those 30 days and you get your money back to the card or wallet you paid with.

How to start a return

Write to contact@my-aurea.com with your order number, or message +971 58 596 6696. That is the whole process. There is no form to fill in and no returns portal to log into.

We reply with a collection slot or a drop-off point. Return shipping is to confirm.

When the money comes back

We refund within 2 working days of the return being collected or, for an opened jar you are keeping, within 2 working days of your message. Your bank then takes its own time, usually 3 to 10 days depending on the card.

Refunds go to the original payment method. We cannot send a refund to a different card or account, which is a rule of the payment provider rather than ours.

What we cannot take back

• Jars sent back after the 30 days have passed.
• Jars that have been decanted into another container, so we cannot tell what is in them.
• Anything damaged after delivery, for example a jar left in a parked car.

Everything else is refundable. If your case sits somewhere in between, write to us and describe it plainly. We would rather settle it than argue it.

Damaged, wrong or missing

This is not a return, it is our mistake, and it is handled faster. Send a photo within 7 days of delivery and we ship a replacement the same working day.

You do not send the original back and you are not charged twice while it is sorted out.

Cancelling a subscription

A subscription is not a contract with a term. Cancel from your account at any point before the next delivery ships and nothing further is charged. There is no notice period, no cancellation fee and no retention call.

Deliveries already sent are covered by the same 30 days as any other order.

Your statutory rights

Nothing on this page reduces the rights you have under UAE consumer protection law, including Federal Law No. 15 of 2020 and its executive regulations. Where our policy is more generous than the law, our policy applies. Where the law is more generous, the law applies.